Our Promise to You

We are 100% committed to satisfying your needs. From creating the best bags in the world to helping you care for them, we’re there. Your business and loyalty are essential to our success. Your happiness is our number one goal. That's why we offer this guarantee: 

48North products are guaranteed to give you 100% satisfaction. If you are not completely satisfied with your 48North bag, return it at any time for a full refund. We do not want you to have anything from 48North that is not completely satisfactory. 

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Repairs

48North will repair or replace your bag for free if it ever fails due to defects in materials and workmanship. While normal wear and tear is not technically covered under our guarantee, please use the contact us button below if you are unsure what exactly that means.

Returns

Of course, we want you to be happy owning and using a 48North bag. We want it to be a trusted companion. If for some reason you are not, or if your bag fails due to a defect in materials or workmanship, please return it to us for repair, replacement, or refund.

If you purchased your 48North bag at a retail store, we may be able to provide warranty or return service through the store. If that is not convenient for you, send us a message using the contact button below. Please tell us where and when you purchased your bag.

Return shipping on all returns is at customer's expense. 48North will pay shipping costs to ship your warranty replacement or repaired bag back to you.

Please contact us for instructions on packing/shipping of returns.

International Customers

We honor our warranty for all of our customers, wherever they live. And they live all over the world. Please use the button below to contact us for details on warranty returns from the further reaches of the planet.